dnata Zanzibar is recruiting an Operations Support Agent for its Operations Control Centre (OCC). The opportunity is open to Tanzanian nationals only.
Key Responsibilities
- Publish the daily operating schedule and distribute customer notifications and operational updates.
- Provide real-time flight-status, disruption, schedule-change, ad-hoc request and cancellation updates to the dnata team.
- Manage the Operations mailbox and communicate movement messages within Service Level Agreement requirements.
- Maintain FiNDnet updates, operational manuals, SLA matrices and current OCC documentation.
- Monitor On Time Performance and support the Operations Coordinator with OCC and airside operations.
- Forecast operational issues and escalate them to Operations Coordinators and the Duty Manager.
- Maintain office-consumable inventory and record operational milestone times and delay codes.
- Carry out aircraft weight and balance duties and provide required load information to the Captain.
- Comply with dnata safety, quality and environmental procedures and actively promote safe working practices.
Qualifications & Requirements
- Bachelor's Degree or Diploma in a related field.
- Minimum 2 years of airport-operations experience.
- Proficient airport-operations knowledge, advanced IT/computer literacy and excellent written and spoken English.
How to Apply
Apply through the employer-supplied dnata recruitment page. No employer closing date was stated in the supplied vacancy.
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