Mixx is hiring: MFS Service Manager
Location: Dar es Salaam
Qualifications and experience
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- Professional certifications such as ITIL v3/v4 (Foundation or Expert), CSM, PMP, or PRINCE2 will be an added advantage.
- 5+ years of IT Experience with 2+ years of Management/Team Leadership experience.
Core responsibilities
- Define and manage IT service goals, outcomes, and performance metrics.
- Monitor KPI, OLA, and SLA compliance through scorecards and reporting tools.
- Drive service portfolio development and service maturity improvements.
- Ensure effective and efficient consumption of IT services across the business.
- Partner with business units, vendors, third parties, and regulators to enhance service delivery.
- Provide leadership, coaching, and governance for ITSM processes and tools.
- Oversee Incident, Problem, Change, Asset, Configuration, Capacity, and Service Catalog Management.
- Implement and enhance ITSM capabilities, including Knowledge, Release, Event, and Request Management.
- Ensure service availability, performance, resilience, and end-to-end service quality.
- Lead Root Cause Analysis (RCA) and resolution of critical and recurring incidents.
- Own and manage Disaster Recovery (DR) and Business Continuity Planning (BCP), including runbooks, RPOs, and RTOs.
- Drive continual service improvement through process optimization, testing, and service performance analytics.
Core competencies
- IT Service Management (ITSM) & Service Delivery Leadership
- Service Portfolio, Strategy & Lifecycle Management
- ITIL Process Governance (Incident, Problem, Change, Asset & Configuration Management)
- ServiceNow, CMDB & ITSM Tools Expertise
- Stakeholder, Vendor & Regulatory Relationship Management
- Leadership, Coaching & Team Development
- Customer Experience, SLA Management & Service Excellence
- Continuous Improvement, Process Optimization & Service Transformation
Diversity and inclusion
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
About Mixx by Yas
Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
Application deadline: November 04, 2026
If this description corresponds to you, grow with us by applying before November 04, 2026.
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
