Lead Generator – Dodoma
Company: Absa Bank Tanzania
Location: Dodoma, Tanzania
Job Type: Full-time
Job Description
Absa Bank Tanzania is seeking a motivated and customer-focused Lead Generator to support customer acquisition and sales activities in Dodoma.
The successful candidate will provide day-to-day sales and customer support in line with agreed Standard Operating Procedures (SOPs), while helping potential customers understand Absa Bank’s products and ensuring that applications are complete, accurate, and properly submitted.
The role requires strong communication skills, attention to detail, customer-service ability, and a good understanding of banking products and application processes.
About Absa
Absa has more than 100 years of banking history and combines local market knowledge with regional and international expertise.
The Bank offers employees opportunities to develop their careers, build professional skills, and contribute to the growth of a proudly African financial services organisation.
Job Purpose
The Lead Generator will provide specialist support for day-to-day sales activities and help execute predefined objectives in accordance with agreed operating procedures.
The role focuses on supporting potential customers through the early stages of the application process while maintaining high standards of documentation, confidentiality, customer service, and compliance.
Key Responsibilities
The Lead Generator will be responsible for:
-
Introducing Absa Bank products and product features to potential customers.
-
Explaining relevant product requirements to customers.
-
Ensuring customers provide all required documentation in accordance with product specifications.
-
Certifying customer documents where required.
-
Ensuring all necessary application documentation is completed accurately.
-
Forwarding customer applications to the Sales Manager for review before submission.
-
Maintaining safe custody of customer documents.
-
Protecting confidential customer information at all times.
-
Keeping customers informed about the status and outcome of their applications.
-
Collecting market and competitor information from the field.
-
Sharing relevant market intelligence with the appropriate leadership team to support product and service improvements.
-
Informing customers about the available channels for submitting feedback or complaints.
-
Supporting a professional and positive customer experience throughout the application process.
Education Requirements
Applicants should possess:
-
Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies, or an equivalent relevant qualification.
Key Competencies
The ideal candidate should demonstrate:
-
Strong customer-service skills.
-
Good communication and interpersonal abilities.
-
Strong attention to detail.
-
Ability to explain banking products clearly to customers.
-
Good document-management skills.
-
Strong understanding of confidentiality and customer-data protection.
-
Ability to collect and communicate market information effectively.
-
Ability to follow established procedures and operational standards.
-
Professionalism and integrity.
How to Apply
Interested and qualified candidates should submit their applications through the official Absa careers portal using the link below:
Note: An application closing date was not included in the vacancy information provided.
