Customer Service Center Supervisor Job at Sandvik, September 2026
Customer Service JobsCustomer Service Center (CSC) Supervisor
Company: Sandvik Mining & Construction Tanzania Limited
Location: Mwanza, Tanzania
Reports To: Logistics Manager
Job Type: Full-time
Application Deadline: 22 September 2026
Job Description
Sandvik Mining & Construction Tanzania Limited (SMCT) is seeking an experienced and passionate Customer Service Center (CSC) Supervisor to lead its Customer Sales Support team in Mwanza.
The successful candidate will be responsible for supervising, coaching, and developing Customer Sales Support Representatives while ensuring the efficient delivery of customer service and sales support activities.
The role will contribute directly to achieving sales targets, improving customer satisfaction, strengthening customer relationships, and driving continuous improvement throughout the Order-to-Cash process.
About Sandvik
Sandvik Mining & Construction Tanzania Limited is committed to innovation, advanced technology, sustainable operations, and delivering exceptional customer experiences.
As a global industry leader, Sandvik focuses on excellence in its products, services, people, and operational processes while supporting the mining and construction industries with advanced solutions.
Purpose of the Role
The Customer Service Center Supervisor will oversee and coordinate the Customer Sales Support Representative team.
The role is responsible for leading, mentoring, and developing Customer Sales Support Representatives while ensuring efficient execution of customer service and sales support activities.
The position will also play a key role in:
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Achieving departmental sales and service targets.
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Improving customer satisfaction.
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Supporting business growth.
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Strengthening customer relationships.
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Driving continuous improvement.
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Ensuring effective execution of the Order-to-Cash process.
Key Responsibilities
The Customer Service Center Supervisor will be responsible for:
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Leading, mentoring, and developing the Customer Sales Support team to achieve departmental Key Performance Indicators.
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Ensuring high-quality customer service and support that meets or exceeds customer expectations.
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Monitoring team performance and implementing corrective measures where necessary.
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Building and maintaining strong relationships with customers and key stakeholders.
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Identifying new business opportunities and supporting sales growth initiatives.
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Supporting continuous improvement and process optimisation initiatives.
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Participating in pricing reviews.
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Contributing to budget planning.
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Supporting tender preparation activities.
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Participating in sales-related activities.
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Ensuring Customer Service Center processes and global guidelines are consistently followed.
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Managing resource planning and ensuring effective distribution of workloads.
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Supporting efficient execution of customer service and sales support processes.
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Promoting a strong Environment, Health and Safety culture.
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Ensuring compliance with Sandvik policies, procedures, and EHS requirements.
Qualifications and Experience
Applicants should possess:
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Degree or Diploma in a commercial discipline or related field.
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Leadership training will be considered an added advantage.
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Between 4 and 7 years of experience in a Customer Service or Sales Supervisory role.
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Approximately 3.5 years of sales experience, preferably within internal sales.
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Demonstrated experience leading, supervising, managing, and developing teams.
Skills and Competencies
The ideal candidate should demonstrate:
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Strong leadership and people-management skills.
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Excellent communication and interpersonal abilities.
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Strong customer-service orientation.
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Strong customer focus.
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Good planning and organisational skills.
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Strong problem-solving capabilities.
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Ability to analyse data and make informed decisions.
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Strong negotiation skills.
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Conflict-management skills.
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High levels of integrity, professionalism, and accountability.
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Ability to manage change effectively.
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Ability to build and maintain a high-performance team culture.
Why Join Sandvik?
Working with Sandvik provides an opportunity to:
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Join a global industry leader in mining and rock solutions.
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Lead a team that directly contributes to customer satisfaction and business performance.
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Access opportunities for professional growth and career development.
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Work in an environment that values safety, innovation, teamwork, and collaboration.
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Gain experience within an international business environment.
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Work with advanced products and technology.
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Collaborate with experienced professionals across the organisation.
Sandvik believes diversity of experience, perspective, and background contributes to a stronger working environment, better business performance, and improved customer outcomes.
About Sandvik Rock Processing Solutions
Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, services, and solutions for processing rock and minerals within the mining and construction industries.
Its applications include crushing and screening, breaking, and demolition solutions.
How to Apply
Interested and qualified candidates are encouraged to apply as soon as possible, as applications may be reviewed on a continuous basis.
Applications should be submitted through the official Sandvik careers portal using the link below:
Application Deadline
22 September 2026
