8 Call center agent jobs at Onfon Microfinance, August 2026
Customer Service JobsOnfon Microfinance Call Center Agents Jobs 2026 – 8 Positions
Onfon Microfinance is inviting qualified and motivated candidates to apply for eight (8) Call Center Agent positions.
This opportunity is suitable for applicants with experience in customer service or call centre operations who have strong communication, problem-solving and customer-handling skills.
Successful candidates will be responsible for communicating with customers through inbound and outbound calls, responding to enquiries, resolving customer concerns and maintaining accurate records of customer interactions.
Job Overview
Employer: Onfon Microfinance
Position: Call Center Agents
Number of Vacancies: 8 Positions
Job Category: Customer Service / Call Centre
Application Deadline: 14 August 2026
Job Responsibilities
Successful Call Center Agents will be expected to perform the following duties:
Handle Inbound and Outbound Calls
Receive incoming customer calls and make outgoing calls when required. Agents will respond to customer enquiries, provide accurate information about products or services and assist in resolving customer concerns.
Provide Customer Support
Assist customers who need help with company products or services, identify their concerns and provide appropriate solutions while maintaining a professional approach.
Maintain Customer Records
Enter accurate customer information into the appropriate databases and maintain proper documentation of calls, enquiries and other customer interactions.
Conduct Customer Follow-Ups
Follow up on enquiries or complaints that cannot be resolved immediately and ensure customers receive feedback within the required time.
Follow Company Procedures
Adhere to established company procedures, call scripts and customer-service protocols to ensure consistent and professional service delivery.
Qualifications and Requirements
Applicants interested in these Call Center Agent vacancies should possess:
-
A Bachelor's degree in a relevant field.
-
Previous experience working in a call centre or customer-support environment.
-
Strong verbal communication and active-listening skills.
-
Good problem-solving abilities.
-
Ability to handle several tasks and manage time effectively.
-
Fluency in both English and Kiswahili, in speaking and writing.
Skills That May Help You Succeed
Although meeting the stated qualifications is important, applicants should also be comfortable communicating with different types of customers.
A successful Call Center Agent should be patient, professional and capable of remaining calm when handling customer complaints or difficult conversations.
Accuracy is also important because agents are expected to record customer information and communication correctly.
How to Apply
Interested and qualified candidates should prepare an updated CV and submit it by email to:
Applicants should ensure their CV clearly shows their relevant education, customer-service experience and contact information.
Only applications submitted according to the employer's instructions should be considered.
Application Deadline
The deadline for submitting applications is:
14 August 2026
Candidates interested in these opportunities are encouraged to apply early rather than waiting until the final day.
About Onfon Microfinance
Onfon Microfinance operates in the financial-services sector and uses customer-support teams to assist clients with enquiries and service-related issues.
Applicants who would like to learn more about the organisation should use the company's official website and communication channels.
Important Notice to Applicants
Job seekers should carefully check their CV before submitting an application. Make sure your telephone number and email address are correct and that your qualifications and work experience are presented clearly.
Applicants should also avoid sending money to individuals claiming they can guarantee employment. Recruitment decisions should be made through the employer's official recruitment process.
